These are the Terms and Conditions of Bál Candle Co. (ABN 75846283464) (''we", "us") on our website located at www.balcandleco.com.au, which is owned and operated by us (Website).

Please read these conditions carefully. as they apply to all transactions between us and can only be waived or varied in writing signed by us. By proceeding with a purchase on our Website, you're indicating to us that you've read, understood and agreed to these conditions. If you have any questions or concerns about our conditions or Website, or any purchase you make through the Website, please don’t hesitate to get in touch with us.

DISCLAIMER

All information on our Website is provided "as is", with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose.

Bál Candle Co will not be liable to You or anyone else for any decision made or action taken in reliance on the information given on our Website or for any consequential, special or similar damages, even if advised of the possibility of such damages.

ECOMMERCE

While we take every care to make sure our online store is accurate and up to date, from time to time mistakes may occur (for example, a pricing error or stock availability issue).

Please note that when you submit an order through the Website, no agreement is formed until we process and accept your order and send you a confirmation. If there's been an error leading to your order (such as a pricing or stock error), we may choose not to fill the order, but we'll be sure to contact you to discuss your options (for example, placing an order at the correct price, delaying your order or exchanging your item for another). If we can't or won't fill your order, we'll process a full refund as soon as practicable.

PAYMENT

You agree to pay us the purchase price listed on the Website (subject of course to the proviso above, in the case of accidental errors and omissions). We may vary our prices from time to time. You agree and acknowledge that we may do so at any time on notice, and that such notice is given by us by posting the updated price on our Website.

You acknowledge and agree that your payment in full in cleared funds (including any postage fees, discussed below) is a condition of this agreement, any breach of which will entitle us to terminate this agreement immediately. If a request for payment is returned or denied by your financial institution or unpaid by you for any other reason, then you'll be liable for any associated costs incurred by us, including banking fees and charges. We may also immediately stop delivery of any goods not paid for unless and until we receive your payment in full.

If you fail to pay us for an order, or if an insolvency act (for example, if you commit an act of bankruptcy or become insolvent) occurs in relation to you, we may suspend delivery of an order, require payment in a particular form or terminate this agreement.

We currently accept payments by credit card, PayPal and AfterPay.

In making a payment, you warrant to us that you read and agreed to the terms of any third party payment gateway, processor or credit provider {such as PayPal or AfterPay), which are available on their respective websites.

You understand that these services are provided by third parties, and are made available to you on our Website for convenience only. We're not responsible for any issues, loss or damage arising out or those facilities. If you have an issue with a third party provider on our Website, please contact them directly.

DISCOUNTS AND coupON CODES

We may offer discount or coupon codes from time to time.

Discounts and coupon codes are not available in conjunction with any other offer (for example, if we have two promotions on offer at the same time, you can only apply one discount or coupon code to a purchase, not both).

Discounts and coupon codes are available for the stated time, or else for a period of seven (7) days from the date that the offer was first made, or until stocks last (whichever occurs first).

Unless we specify otherwise in our offer, discounts and coupon codes are available on full priced goods only.

Coupon codes are non-transferable and are not redeemable for cash under any circumstances.

We reserve the right to revoke any discount offer or coupon code at any time without notice.

POSTAGE AND DELIVERY

We post our products within Australia only. We use delivery service providers to help us get our products to you.

a) Rates

You agree to pay to us postage fees as calculated at checkout. If there's an error in the calculation of your postage costs, we'll contact you before processing your order to discuss options (such as paying any additional costs or modifying your order).

Our delivery service providers may change their fees from time to time, and so you acknowledge and agree that we can vary the postage fees applicable to orders at any time on notice, and that such notice is given by posting the updated postage fees on the Website.

b) Dispatch Timeframes

We process all orders within 1–4 business days of receipt of payment. Once an order is processed we'll do our best to dispatch orders as soon as possible, usually the next business day.

We ask for your patience as this handling period may vary, for example, if we have a high volume of orders.

products and service

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. Please refer to our Refunds + Returns page for more details on this.

We have made every effort to display as accurately as possible the colours and images of our products that appear on the Website. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

The actual burn time of our products depends on a number of environmental factors, therefore the times given are a rough approximation. All product dimensions and weights are to the nearest millimetre/gram and are subject to change without notice.

Candle safety is extremely important to Bál Candle Co so we strongly recommend that you carefully read our FAQ and Candle Care pages where we detail how to safely use our products. By purchasing and using our products you acknowledge that you have read and understood the provided safety information and that your use of, or inability to use, the product is at your sole risk. Bál Candle Co assumes no responsibility for any damage that may occur due to misuse of candles and candle burning.

Intellectual Property

Bál Candle Co. shall enforce its rights concerning this Website in the event of any infringement, interference, or contravention of its rights, title or interests in any aspect of the Website. This Website is protected under the copyright laws of Australia and other countries.

No person, unless specified, has permission to download, display, post, record, mirror, duplicate, copy, retransmit, redistribute, commercially exploit, reproduce or republish any part or aspect of this Website in any form, or any information found on this Website, by any means whether electronic, mechanical, recording, photocopying, photographic or otherwise.

CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our Website. It is your responsibility to check our Website periodically for changes. Your continued use of or access to our Website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.